Privacy Policy

Last updated: [20th Nov 2025]

1. Introduction

1.1 This Privacy Policy explains how Estrel AI Ltd (“Estrel AI”, “we”, “our”, “us”) collects, uses, discloses and protects personal data in connection with your participation in the WiiZ beta programme (“WiiZ”, the “Service”).

1.2 This Privacy Policy applies to: individuals who register for and use WiiZ during the beta phase; and representatives of organizations who access WiiZ as part of the Beta Programme.

1.3 By using WiiZ, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, you should not use WiiZ.

2. Who We Are (Controller)

2.1 For the purposes of applicable data protection laws, Estrel AI Ltd, incorporated in the DIFC, is the data controller of personal data processed in connection with WiiZ, unless stated otherwise.

2.2 If you have any questions about this Privacy Policy or our data practices, you can contact us at: Email: sales@estrel.ai, Address: 102, First Floor, Innovation One Building, Dubai International Financial Centre, Dubai, UAE

3. Personal Data We Collect

We may collect and process the following categories of personal data during the Beta Programme: 3.1 Registration and Account Data (Name, job title, organisation, country/region, Email address and contact details, Account credentials); 3.2 Usage Data (Log-in/log-out times, session duration, pages and features used, Device and technical information); 3.3 User Content (Any content you choose to upload, input, or submit to WiiZ. Important: As the platform is in beta, we strongly recommend that you avoid uploading highly sensitive personal data); 3.4 Feedback and Communications (Feedback, bug reports, feature requests, surveys, or responses you provide); 3.5 Cookies and Similar Technologies (We may use cookies or similar technologies to support login, security, and analytics).

4. How We Use Personal Data

We use personal data for the following purposes and legal bases (where applicable):

4.1 To provide and operate WiiZ (Beta)

  • Creating and managing your account
  • Authenticating users and securing access
  • Enabling you to use available features and functionalities

4.2 To improve and develop WiiZ

  • Analyzing usage patterns and performance to detect issues and improve stability
  • Using Feedback and User Content in anonymised or aggregated form to enhance models, workflows, and features
  • Testing new features and configurations

4.3 To communicate with you

  • Sending service-related messages, such as onboarding information, updates, maintenance notices, or security alerts
  • Requesting feedback, surveys, or participation in research related to WiiZ

4.4 For security and compliance

  • Monitoring for, detecting, and preventing fraud, abuse, or misuse of the Service
  • Investigating incidents and protecting our rights, property, and users
  • Complying with applicable legal and regulatory obligations or responding to lawful requests from authorities

4.5 For our legitimate interests

Where permitted by applicable law, we may process personal data as necessary for:

  • Operating and improving our business and services
  • Understanding how WiiZ is used to make informed product decisions
  • Protecting and defending our legal rights and interests

5. Data Minimization – Upload Guidance

5.1 Because WiiZ is currently in beta, certain security, governance, and compliance controls (including data residency, retention, and classification policies) are still being implemented and refined.

5.2 Accordingly, you agree to:

  • Limit the personal data you upload to what is strictly necessary for testing;
  • Avoid uploading special category data (e.g. health, biometric, racial or ethnic origin, religious beliefs) or other highly sensitive information;
  • Avoid uploading confidential data that is subject to strict contractual or regulatory obligations, unless this has been explicitly agreed in writing.

5.3 We may delete or anonymise data that appears to be inappropriate or excessively sensitive for the Beta Programme, at our discretion and without notice, to protect both you and us.

6. Sharing of Personal Data

We may share personal data in the following circumstances:

6.1 Service Providers

  • We may use carefully selected third-party service providers (e.g. cloud hosting providers, authentication services, analytics providers, communication tools) who process personal data on our behalf and under our instructions, subject to appropriate contractual protections.

6.2 Group Companies

  • We may share personal data with our affiliated or group companies, where relevant, for internal administration, product development, and support, in accordance with this Privacy Policy.

6.3 Legal and Regulatory

  • We may disclose personal data if required to do so by law, regulation, or a valid legal process, or where we believe it is necessary to:
    • protect our rights, privacy, safety, or property, and/or that of our users or third parties;
    • detect, prevent, or address fraud, security, or technical issues.

6.4 Business Transfers

  • In the event of a merger, acquisition, reorganisation, or sale of assets, personal data may be transferred as part of that transaction, subject to appropriate safeguards and, where required, notice to you.

6.5 With Your Consent

  • We may share personal data with other third parties when you have given your explicit consent or when you direct us to do so.

7. International Data Transfers

7.1 Personal data may be stored and processed in countries outside your country of residence, including outside the DIFC or the UAE, where our service providers or infrastructure are located. 7.2 Where required by applicable law, we will take steps to ensure that such transfers are subject to appropriate safeguards (for example, contractual protections) designed to protect your personal data.

8. Data Retention

8.1 We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. 8.2 Because WiiZ is a beta service: we may retain certain logs, usage data, and Feedback for a limited period to analyse performance, improve the system, and ensure security; we may periodically delete or anonymise User Content uploaded to the platform as part of system maintenance, testing, or at the end of the Beta Programme. 8.3 We may retain certain records for longer where necessary to comply with legal obligations, resolve disputes, or enforce our agreements.

9. Security

9.1 We implement reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or destruction.

9.2 However, you acknowledge that:

  • No system or transmission over the internet is completely secure; and
  • As a beta service, certain security and compliance capabilities are still being improved and may not yet meet a full production standard.

9.3 You are responsible for:

  • Keeping your login credentials secure;
  • Promptly notifying us if you suspect any unauthorised access to your account.

10. Your Rights

Depending on applicable data protection law, you may have the following rights in relation to your personal data:

  • Access – to request confirmation whether we process your personal data and to obtain a copy.
  • Rectification – to request correction of inaccurate or incomplete personal data.
  • Erasure – to request deletion of your personal data in certain circumstances.
  • Restriction – to request limitation of processing in certain circumstances.
  • Objection – to object to processing based on our legitimate interests, on grounds relating to your particular situation.
  • Portability – to request a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible and applicable.

To exercise these rights, please contact as per section 14 details. We will respond in accordance with applicable law. We may need to verify your identity before responding to your request.

11. Children

11.1 WiiZ is not intended for use by children under the age of 18 and we do not knowingly collect personal data from children in connection with the Beta Programme. 11.2 If you believe that a child has provided us with personal data, please contact us so that we can take appropriate steps.

12. Third-Party Links and Services

12.1 WiiZ may, from time to time, integrate with or provide links to third-party services or websites. This Privacy Policy does not apply to such third parties, and we are not responsible for their privacy practices.

12.2 We encourage you to review the privacy policies of any third-party services you use in connection with WiiZ.

13. Changes to this Privacy Policy

13.1 We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the nature of the Beta Programme.

13.2 If we make material changes, we may notify you (for example, by email or via the platform). Your continued use of WiiZ after the effective date of any updated Privacy Policy constitutes your acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of personal data, you can contact us at:

Email: sales@estrel.ai
Address: 102, First Floor, Innovation One Building, Dubai International Financial Centre, Dubai, UAE

If you believe that we have not resolved your concern satisfactorily, you may have the right to lodge a complaint with the relevant data protection or regulatory authority, where applicable.